FREQUENTLY ASKED QUESTIONS
What types of lighting products do you offer?
We offer a wide range of lighting products, including fluorescent lamps, HID lamps including metal halide and high pressure sodium, LED alternatives, speciality bulbs, and hard-to-find items. Whether you’re looking for energy-saving options, high-quality replacements, or unique lighting solutions, we have the products to meet your needs.
Do you sell LED alternatives to conventional lamps?
Yes, we provide LED alternatives designed to replace traditional fluorescent and other conventional lamps. We highlight these options on our website, where you can click the “Upgrade” button on many product pages to find suitable replacements. These LEDs offer longer life, improved energy efficiency, better light quality, and mercury-free options, fitting into existing fixtures for easy upgrades. You can also contact us by email, contact page or phone and we will help you replace almost any light source with LED.
Can you help me find a hard-to-find lighting product?
Absolutely! Our expertise lies in sourcing hard-to-find lighting products and matching specifications to fit existing fixtures. If you have a specific need, get in touch with us, and we’ll do our best to find the right solution.
How can I place an order?
Orders can be placed directly through our website or by contacting our customer service team. We aim to make the ordering process as smooth and straightforward as possible.
Do you ship internationally or just within Canada?
Currently, we primarily ship within Canada. For international shipping enquiries, please contact us directly, and we’ll do our best to accommodate your needs.
What are your shipping times and costs?
Shipping times vary based on your location and the product ordered. Standard shipping within Canada typically takes 1-7 business days. Costs depend on the size and weight of your order, which will be calculated at checkout.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email to monitor its progress. However, please note that there are times when we use local couriers that do not provide tracking numbers. If you have any concerns, our customer service team is available to assist you with updates on your order.
What is your return policy?
Here is a link to our Refund and Return Policy
How do I initiate a return or exchange?
All returns start with filling out the RMA Form. Simply complete the form, and we will process your request and get back to you with further instructions. If you have any questions, our customer service team is here to help.
Do your products come with a warranty?
Some of our products come with a warranty, while others do not, depending on the manufacturer’s policies. Warranty terms can vary based on the product type and brand, with coverage ranging from a few months to several years. For specific warranty details, please refer to the product page or contact our customer service team, who can provide more information about the warranty applicable to your purchase. If your product is covered, we’ll guide you through the claim process should you need to make one.
How do I make a warranty claim?
Warranty claims begin with filling out our RMA Form. Simply complete the form, and we will contact you with further instructions. Each manufacturer has its own warranty policies, so our response will guide you on the next steps, whether we are authorised to process the claim directly or if you need to go through the manufacturer. Our team will ensure you have the correct information and support throughout the process.
How do I know if a product will fit my existing fixtures?
Lighting can be quite complicated, and we understand that finding the right fit is important. If you’re unsure whether a product will work with your existing fixtures, our team is here to help. Contact us by phone, email, or through our contact form, and we’ll provide the guidance you need to ensure you select the right product. We assist customers with these enquiries all the time and are happy to help you find the best solution.
Can you help me match the specs of a lighting product I currently use?
Yes, we specialise in matching specifications to find the perfect replacement. Simply provide us with the details of your existing product, and we’ll help you find an appropriate match or an LED alternative.
What are mercury-free alternatives to your products?
There is almost always a mercury-free alternative for every lighting application. These products provide the same light quality and often save energy without the environmental concerns associated with mercury. Our range includes LED options that offer a longer lifespan and improved efficiency, making them a great choice for eco-conscious customers. If you need help finding the right mercury-free option, our team is here to assist you.
How can I get support if I have an issue with a product?
If you experience any issues with our products, please contact our customer service team. We are here to help troubleshoot and resolve any problems you may encounter.
Who is Atlas Lighting & Sales Ltd.?
Atlas Lighting & Sales Ltd. has been serving the Ontario market since 1977, providing lighting solutions that meet the unique needs of our customers. For more details, please click here.
How long have you been in business?
We have been in business since 1977, dedicated to providing lighting solutions products and exceptional customer service.
How can I contact your customer service?
You can contact our customer service team via phone, email, or through our website’s contact form. We are here to help with any questions or concerns you may have.
What energy-efficient lighting solutions do you offer?
We provide a range of energy-efficient lighting solutions, including LED lamps, fixtures, and retrofits that help reduce energy consumption and lower operating costs.
Do you offer lighting waste management services?
Yes, we offer lighting waste management services through our associated company, Waste Diversion. We can help you responsibly dispose of old or hazardous lighting products in compliance with environmental regulations.
Are your products compliant with Canadian lighting standards?
All our products meet or exceed Canadian lighting standards, ensuring you receive high-quality, safe, and reliable lighting solutions.
Do your products contain hazardous materials like mercury?
Some of our fluorescent products do contain mercury, but we also offer mercury-free alternatives like LEDs. Detailed product information is available on each product page, or you can contact us for more specific details.
